Frequently Asked Questions

Q. How easy is it to add/modify menu items?
A. Normally a menu item can be changed in less than 1 minute

Q. What type of reports can I get?
A. System3 has over 140 reports

Q. What if the back office computer fails?
A. System3 is based on a peer to peer network so each terminal has it’s own database meaning that there is not a single point of failure. On a client server network, if the server goes down the entire system is down.

Q. I have multiple order types (dine in, carry out, phone orders, delivery, drive through) can you accommodate that?
A. No problem, System3 is very flexible and has no issues handling multiple order types

Q. Can System3 function as a time clock?
A. Yes, you can also create employee schedules

Q. Is there inventory?
A. Inventory is included at no extra charge

Q. Does System3 need to purge data?
A. No, all historical files are maintained as long as you like, so you can get reports from the 1st day of using the system

Q. Can we use gift cards?
A. Yes

Q. Is System3 modular?
A. No, unlike most systems you do not have to purchase different modules to accomplish basic things (inventory, time attendance, single store gift cards, delivery, customer loyalty). All modules are included in the price of the software. The only things not included are credit card processing (if not using Mercury) and corporate polling.

Q. How much does it cost for software upgrades?
A. As long as the customer has an active support contract there is no charge for the software upgrade (most places charge 10% or more of the software cost + labor for upgrades). We would only charge for travel if we need to do the upgrade onsite. If the customer can follow some easy instructions or we can dial in the upgrade, it will be completely free.